Returns & Exchanges

At Lattafa Pakistan, we strive to ensure your complete satisfaction with our luxury fragrances by offering a flexible 7-day return and exchange policy for products that are damaged or incorrect. Please ensure that all items remain in their original packaging with the cellophane seal intact to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the product.

2

Quality Verification

Our quality assurance team will review your request to ensure the item is unopened and meets our eligibility criteria for returns.

3

Package Collection

Once approved, we will coordinate a pickup through our courier partner or provide instructions for you to ship the item back to our central warehouse.

4

Refund Processing

After receiving and inspecting the returned fragrance, we will process your refund or exchange within 3-5 business days via your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing